It's a matching app that allows pet owners to easily find pet sitters. We'll help you find the right pet sitter nearby for your precious pet.
Can I use Fluv if my pet is aggressive?
If your pet is overly aggressive, you may not be able to use it depending on the situation.
Please tell me how to register and reserve services.
1. Click here to download the Fluv app
2. Open the Fluv app
3. Tap “Log in with Facebook” or “Log in with Apple ID”
🐾 Appointments and appointments
How do I leave a review for a sitter?
After the sitter has completed the service, you will be able to leave a review.
How do I cancel my reservation and get a refund?
Refunds will be made according to the timing of cancellation. It is possible to cancel before the service starts or while the service is being provided.
🐾 Account and password
How do I reset my password?
Fluv uses Facebook and Apple ID to log in, so there's no need to reset your password.
You can choose care services according to your needs, such as visiting pet sitters, walking agency, pet sleepover services, etc.
How to find the right pet care service?
1. Open the Fluv app 🐾
2. Go to “Home”
3. After selecting the service type, enter the location and tap “Search”
4. If you find a service you're interested in, tap “Request a Reservation”
5. Enter care details and tap “Request an Appointment” (the reservation will not be completed until the sitter's acceptance and payment is completed)
How to confirm an order
1. Open the Fluv app 🐾
2. Go to the Orders tab
3. Tap “My Orders”
4. You can list all your orders
🐾 Payments
How do I make a reservation and make a payment?
1. First, check the compatibility between the sitter and the pet
2. Send an appointment request and arrange an advance meeting (meeting)
3. Once the sitter accepts the request, make a secure payment on Fluv
How much does it cost to book a pet sitter?
● Pet stay: Starting at 2,500 yen per day (*varies depending on the type of pet)
● Visiting sitter: from 3000 yen per visit
● Walking agency: Starting at 2000 yen per session in 30-minute increments
Can I pay my sitter in cash?
If you make a payment outside of the Fluv app, the service guarantee does not apply. Also, the pet sitter contract will be canceled.
🐾 Trust and Assurance
How does Fluv keep pets safe?
All Fluv pet sitters have undergone identity verification and necessary training and screening. You can also check each pet sitter's evaluation and eligibility before making a reservation.
How does Fluv protect pet owners?
All bookings made on Fluv are covered by a guarantee. If you're not satisfied with the service, we'll give you a full refund.
